【Includes THSR Discount】Kaohsiung Fun Pass | 1-Day Unlimited Value Pass - Kaohsiung FunPass

| THSR Ticket Changes

• Not yet collected: THSR travel dates and times cannot be changed online. If you need to make changes, please cancel the original order and re-book.
• Collected (including T-EX mobile tickets): Once tickets are collected, changes or cancellations cannot be made on this platform. Please present your ticket at a THSR station ticket window at least 30 minutes before the scheduled departure time to make changes or request a refund. Each ticket is limited to "one change to a train on the same day."
• If requesting a refund, the amount will be refunded in cash after deducting the handling fee. Please be sure to note your travel time and collect your tickets in advance. Refunds will not be accepted if you miss the reserved train due to failure to collect tickets in time.

| THSR Ticket Cancellation and Refunds

• Cancellation of the itinerary requires the simultaneous refund of the discounted THSR ticket; they cannot be retained separately. If the discounted ticket is used separately in violation of the project rules, the THSR Corporation reserves the right to recover the discount difference.
• Not yet collected:
  • a. Cancellation made 30 minutes "before" the scheduled departure time: 0% handling fee on the THSR ticket price.
  • b. Cancellation made "within" 30 minutes of the scheduled departure time: 100% handling fee on the THSR ticket price.
• Collected (including T-EX mobile tickets):
  • a. Please present the ticket at a THSR station ticket window or the original convenience store where it was collected for a refund at least 30 minutes before departure. The refund will be returned in cash after deducting the handling fee.
  • b. Obtain proof of refund and provide it to our customer service staff to process the itinerary cancellation.
• Typhoon Refund Regulations:
  • a. From the date a Sea Typhoon Warning is issued until it is lifted, passengers may request a refund at any station ticket window within 1 year from the travel date. A full refund without handling fees will be issued after station staff confirm the ticket is unused.
  • b. If you request a refund at a convenience store 30 minutes before the scheduled departure, the "THSR refund handling fee" is waived, but the "convenience store service fee" will still be charged according to the operator's regulations.
  • c. Original booking or collection handling fees are non-refundable.

※Note 1: THSR tickets and attraction itineraries must be cancelled or changed together. If any ticket has been used or if the cancellation is not made before the departure time, no refund will be given. Partial cancellations (e.g., cancelling one person from a two-person trip) are not permitted.
※Note 2: Changes to orders for designated discounted trains are limited to one change to another applicable designated train or seat on the same day. If you wish to change the date, route, car class, or identity, or change to a train that does not qualify as an "applicable designated train," the original discount will not apply. For changes or refunds, please proceed according to the ticket status mentioned above.
※Note 3: Orders for designated discounted trains are valid only for the specific date and train designated on the ticket. Passengers holding a designated discounted ticket who take a different train without authorization will not be eligible for the original discount. If caught without voluntarily paying the fare difference, in addition to paying the full fare difference, a penalty of 50% of the fare difference for the traveled section will be charged.

| Attraction Changes and Cancellation Instructions:

• Attraction visit dates cannot be changed online. If you need to make changes, please cancel the original order and re-book. Refund standards for each attraction itinerary follow their specific refund policies; customer service will assist according to regulations.
• Attraction tickets must be cancelled together with THSR tickets and cannot be retained separately. If the THSR ticket has already been collected, please process the refund at a THSR station or the original collection channel 30 minutes before departure, obtain proof of refund, and then apply via 【Member Center】 → 【My Orders】 → 【Request Refund】.

| Customer Service Information

• Customer Service Email: service@fontrip.com.tw
• Customer Service Hotline: 03-5910052
• Service Hours: Monday to Friday (excluding national holidays), 09:00–12:00, 13:00–17:00

• Once any item or gift in the package has been verified and used, no returns or refunds will be accepted.
• Please be sure to check the operating hours of the redemption location. If redemption is not possible during a specific time, please visit during other normal business hours within the validity period.
• This ticket is limited to one person per ticket. Each electronic voucher can only be used once and cannot be reused after verification for entry.
• In the event of force majeure (including but not limited to natural disasters such as typhoons, earthquakes, heavy rain, etc.), considering public safety, the organizer may postpone or cancel the event, and will provide advance notice and contact. The organizer reserves the right to modify, terminate, or change the details of the event content for any matters not covered herein.

| Attraction Validity Period

1. Purchase of One-way Outbound Ticket Only
    Attraction Validity: THSR Outbound Date (D) ~ 3rd Day after Outbound Date (D+3)

2. Purchase of One-way Return Ticket Only
    Attraction Validity: 3 Days before THSR Return Date (D-3) ~ THSR Return Date (D)

3. Purchase of Round-Trip Ticket
    Attraction Validity: THSR Outbound Date ~ THSR Return Date

Please Note: The actual validity period of the attraction tickets is based on the date displayed in the system. Please confirm again when purchasing.

• The validity period starts from the date of first use until the number of valid days indicated on the ticket. The days must be consecutive. Taking the Kaohsiung Fun Pass 1-Day Pass as an example: if first used at 9:00 AM on Jan 1st, it is valid until 23:59 PM on Jan 1st. It is calculated by calendar day, not by a 24-hour period.
• The validity period begins as soon as the first product is used, regardless of which attraction it is.
• How to use the Kaohsiung MRT & Light Rail 1-Day QR Code Pass:
        1. For MRT: Open the product QR code on your phone, hold the screen near the gate's QR code sensor area. Once successfully scanned and the gate opens, you may enter or exit.
        2. For Light Rail: Currently, there is no need to scan at a reader. If inspected by staff, please present the product QR code screen for verification.
• Attraction Notes:
  1. National Kaohsiung Center for the Arts (Weiwuying): Scheduled Day/Night tours are in Chinese only. If English or Japanese guide services are required, please contact customer service at (07)262-6666 or email service@npac-weiwuying.org 10 days in advance.
  2. ALIEN Art Centre: Redeemable for "Pure Exhibition Adult Ticket".
  3. Hamasen Museum of Taiwan Railway: Redeemable for "Railway Model Exhibition Single Ticket".
  4. Suzuka Circuit Park | Choice of 2 Rides & SKMPark NT$100 Voucher: Rides exclude Mini Suzuka Circuit, Little Riders, and Mini Engineers.
  5. Joywell Cake Shop Chess Cake Cultural Center: Redeemable for one Chess Cake DIY session (includes 3 pieces with gift box).
  6. Ferry Terminal Hai Zhi Bing: Redeemable for specific item: Red Bean Milk Ice (Double Portion); extra toppings are not available.
  7. Kaohsiung Harbor Self-Driving Tour: Redeem at VIVELAND Counter (Address: No. 1-15, Penglai Rd., Gushan Dist., Kaohsiung City, KW7-2A).
• The exclusive souvenir "Kaohsiung Dragon & Tiger Pagodas Pair Glasses" can be redeemed at The Pier-2 Art Center (Address: No. 1, Dayong Rd., Yancheng Dist., Kaohsiung City). Opening Hours: Mon-Thu 10:00–18:00 / Fri-Sun & Holidays 10:00–20:00. *Reminder: Redeeming the gift is considered activating the card; please be mindful of the card's validity period.
• Kaohsiung Fun Pass Official Website: https://kaohsiung.funpass.app/